Interpage Call Hold is a standalone call "parking lot", where inbound calls may be held until you are ready to answer them. Callers may be greeted with a personal or company greeting, an upfront instructive message that their call will be answered shortly, all of which is followed by call-hold music or customer supplied music/announcement audio files.
Call Hold subscribers can be notified by any combination of text/SMS, e-mail, or voice notifications that a new call is waiting, and may dial in to speak to the caller from any telephone worldwide. Callers which are not answered after a customer-set period of time will be sent to voicemail or to an alternate fallback telephone number. The Caller ID and Caller ID Name of the calling party will be included in the hold notification message, if available.
Interpage Call Hold customers may have their callers sent to the Call Hold queue from the cellphones, landlines, or most other telephones or IVR systems, without the need for any special equipment, software, or applications. Call Hold may be activated or de-activated from a given subscriber's cell phone or landline at will, and customers who direct their calls to the Call Hold service will generally have the ability to screen calls first and answer them immediately from their phones, to immediately direct the call to the Call Hold service, or to allow the call to ring and then transfer to the Call Hold service (or other Interpage call service, such as Voicemail or DirectPage.
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Interpage's Call Hold and Queue System is a fully-featured, stand-alone, flat rate call hold service, allowing Call Hold subscribers to be sure that important calls are not missed or sent to voicemail, but instead are answered in a timely and professional manner. Call Hold works with nearly any telephone, and offers a variety of advanced notification, scheduling, and filtering features.
When a call is received at a Call Hold account, customers may receive the following status/alert notifications:
The above notifications may be filtered and scheduled based on Caller ID, time of day, or day of the week, so that only certain recipients receive desginated messages.A "pre-call" notification containing the Caller ID and Name (if available) of the caller is sent to one or more cellphones and/or email addresses, even if the caller does not continue to hold, so as to provide a detailed record of the call. A "caller holding" notification containing the Caller ID and Name (if available), of the caller on hold, sent to one or more cellphones and/or email addresses. A "caller holding" voice alert to indicate that a caller is waiting. A call with the held caller, which may be accepted or rejected, without the caller knowing, allowing an immediate connection to the caller, or providing time to call in to the Call Hold account and answer the held/waiting call as needed.
Interpage Call Hold accounts and held call retrieval may be accessed via any Touch Tone telephone, and does not require an special software, applications, or any equipment of any kind.
Call Hold customers may obtain local numbers in the US, Canada, or many other countries worldwide, and multiple access numbers can be linked to the same Call Hold account if needed.
Interpage Call Hold can also be integrated into other Interpage services such as Voicemail or Custom IVR, to provide a single, unified number to callers with hold, queueing, voicemail, text/e-mail/voice notifications, and other enhanced features.
Call Hold Operation and Use
Typically, Call Hold customers can automatically send calls to their Interpage Call Hold numbers via the "no answer transfer" feature on their cellular or landline phones (which is available on nearly every cellular or landline phone), but the following are alternate ways which callers can be placed on hold to provide even more flexibility and customization:
• Manually directing calls from a cellular phone via the "busy transfer" and/or "call reject" option. Based on the Caller ID of an incoming call, Call Hold customers may selectively elect to send a given call into their Call Hold account to place the caller on hold so as to be able to answer them later.Interpage Call Hold can also be configured to direct certain, specific callers immediately to a phone number or other call treatment, such as Interpage Voicemail (so the given caller will never alert that they are on hold), or a numeric paging/text message prompt requesting that they enter a callback number, etc.
• Forwarding all calls to a Call Hold account with "unconditional" call forwarding, and then picking up held calls from the given Call Hold account.
• Providing your Call Hold number to some or all callers to call directly, and picking up calls from known/desired callers, while allowing all other callers to go to an optional voicemail box or other result (such as a busy signal, a recording, another telephone destination, sms or text numeric page, etc.)
Interpage Call Hold Costs
•Call Hold/001 Call Hold Plan 001: Callers are greeted with a standard prompt requesting that they hold, and are then presented with music until the call is picked up, or times out, in which case they are informed that no one is available to answer their call. Notifications of callers waiting are sent to one fixed destination (such as a cellphone or email) where all messages are directed to. No scheduling, customization, or filtering functionality is provided. This plan is suitable for customers who intend to have all messages arrive at one end device, such as their mobile phone, or an email address (where their email provider can provide the filtering), etc. Two callers at maximum may be kept on hold; a third simultaneous caller will receive a busy signal while the first two callers are on hold.
Interpage Call Hold/001 with a US local number costs $20 (US) per month, with a $20 one-time set-up fee. Additional access numbers which map to the same Call Hold account may be obtained for a $10 one-time set-up fee and a monthly charge of $5.
Interpage Call Hold/001 with a Canadian local number is $22.95 (US) per month, with a $20 one-time set-up fee. Additional access nuumbers which map to the same Call Hold account may be obtained for a $20 one-time set-up fee and a monthly charge of $5.
Interpage Call Hold/001 service outside of the US/Canada is available for $25 (US) per month, with a one-time $20 set-up fee. Additional access numbers in the same or other countires may also have varying prices based upon the given country and location therein; please contact Interpage for a quote for a specific multi-national Call Hold account.
•Call Hold/002
Interpage Call Hold Plan 002 offers all the features of Plan 001, and additionally will send messages to up to 10 destinations, such as cell phones, pagers, email, and voice lines, with full access to the Interpage Scheduler/filter to customize where and when caller-on-hold alerts are sent. Five simultaneous callers may be kept on hold at any given time; a sixth caller will receive a busy signal or other optional treatment (voicemail, for example) if there are five callers on hold.
Interpage Call Hold/002 with a US local number costs $40 (US) per month, with a $40 one-time set-up fee. Additional access numbers which map to the same Call Hold account may be obtained for a $10 one-time set-up fee and a monthly charge of $5.
Interpage Call Hold/002 with a Canadian local number is $42.95 (US) per month, with a $40.00 one-time set-up fee. Additional access nuumbers which map to the same Call Hold account may be obtained for a $10 one-time set-up fee and a monthly charge of $5.
Interpage Call Hold/002 service outside of the US/Canada is available for $45 (US) per month, with a one-time $45 set-up fee. Additional access numbers in the same or other countires may also have varying prices based upon the given country and location therein; please contact Interpage for a quote for a specific multi-national Call Hold account.
•Call Hold/003
Interpage Call Hold Plan 003 offers all the features of Plan 001 and 002, and also offers customized/personal voice prompts when callers are first placed on hold, custom music and instructional/promotional prompts while they are on hold, and customized prompts if the call is not retrieved, with telling the caller that the call will be transfered, abandoned, or sent to some other messaging platform (such as sending a numeric page for callback). Up to 10 callers may be on hold simultaneously, any subsequent callers may be directed to voicemail, an alternate fall-over destination number, a customized message, or other call treatment.
Interpage Call Hold/003 with a US local number costs $75 (US) per month, with a$75 one-time set-up fee. Additional access numbers which map to the same Call Hold account may be obtained for a $10 one-time set-up fee and a monthly charge of $5.
Interpage Call Hold/003 with a Canadian local number is $77.95 (US) per month, with a $77.95 one-time set-up fee. Additional access nuumbers which map to the same Call Hold account may be obtained for a $10 one-time set-up fee and a monthly charge of $5.
Interpage Call Hold/003 service outside of the US/Canada is available for $79 (US) per month, with a one-time $79 set-up fee. Additional access numbers in the same or other countires may also have varying prices based upon the given country and location therein; please contact Interpage for a quote for a specific multi-national Call Hold account.
•Customized Call Hold Plans and Services
Interpage Call Hold can be customized with up-front prompts and IVR options, mid-queue prompts and break-away options (for callers who do not wish to hold), customized queue/wait times, and an IVR Menu at the end of a queue (if the caller is not picked up in time) to allow the caller to elect further call treatment options.
Interpage Call Hold is also available as a component of other Interpage services and plans, including the ability to integrate it with IVR services (either Interpage's Custom IVR or an alternate provider's), as part of a group of voicemail accounts with an Automated Attendant, or Interpage WebAlert service. Please inquire for details.
Interpage Call Hold and Messaging-Related Topics
•Customized IVR/Voice Menu Service
•Messaging/Paging Gateway Overview
•E-Mail to Text-to-Speech and WAV Messaging Service
Contacts
To receive additional information about Call Hold and Call Processing Services, please contact us via:
•Web-based Support/Inquiry Interface
•Telephone: +1 (650) 331-3900
•Interpage Contacts Page
We will be happy to answer any questions you may have concerning our Call Hold or other call handling services!
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Last modified 10/28/2025
