Interpage Alert/Confirmation and Escalation Service
The Interpage Alert/Confirmation and Emergency Escalation Service ensures that critical on-call personnel are notified and respond to time-sensitive alerts, based on a configurable alert heirarchy, which is progressively escalated in the event of a failure by one or more alert recipients to confirm the receipt of a given alert.

The Alert/Confirmation/Escalation Service can be customized to notify multiple tiers of responders by text/SMS messages, e-mail, alpha or numeric-only paging, voice/verbal notification, or fax. Recpients must then confirm receipt by text/SMS, e-mail, or calling a telephone number and using an Interactive Voice Response (IVR) system to affirmitively confirm receipt of a given alert.

Should a given alert not receive confirmation from one (or more) of the initial tier of recipients within a given number of minutes, the alert is then escalated to a second tier of recipients, who are in turn given a fixed period of time to respond as well, and the process continues until a reponse is received or all recipients/tiers have been exhausted.

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Chart of the Interpage Alert Confirmation and Emergency Escalation Service, showing an alert being issued to one or more devices (SMS/text, pager, voice, e-mail or fax) which requires one or more recipients to confirm receipt. If confirmation isn't received, the Alert/Emergency Escalation Service will notify a second/more senior tier of responders, until confirmation is received, or escalation tiers have been exhausted, in which case a general failure alert is sent

The Alert/Confirmation and Escalation Service (ACES) provides a regime of alert notifications and confirmation windows to ensure that time-sensitive messages are transmitted to their intended recipients by requiring confirmation of recieved messages within a given time-frame. Should the given time-frame be exceeded with no confirmation of receipt having been received, a second group of recipients is then notified, and this process continues until a message is acknowledged.

Alert/Confirmation & Escalation customers may create tiered lists of notification recipients, all of whom will simultaneously receive an alert via text/SMS, alpha or numeric-only pager, e-mail, voice/verbal notification, or fax. The recipient(s) in the first tier are provided with instructions as to how to confirm receipt, either via a reply text/SMS message, e-mail, or phone call. Upon receiving a completed receipt message, ACES will end the extant alert and optionally provide a detailed transmission/receipt report for quality control and archival purposes.

If a confirmation from the first tier of recipients isn't received in a user-specified number of minutes, the given alert is escalated, and second tier of recipients is notified, who are also instructed to confirm receipt within a configurable time frame. If a confirmation response is received, the escalation process stops, but if no confirmation is received, the process continues until all recipients/tiers have been notified. At this point, a failure alert is returned to the sender/iniator of the alert for further action.

Notifications to recipients, and reports of failed confirmation conditions may be sent to nearly any device or destination, including cell phones, pagers, landline/POTS phones via voice/verbal notification, e-mail, and fax. Recipients and destination devices/methods may be scheduled by time, day of week, and/or message content.

Alert/Confirmation and Escalation Features

Services and Pricing

ACES/001: $99 per month, with a one-time $99 set-up fee. Two escalation tiers, each with two recipients, with alerts to one fixed destination for each recipient (no access to notification scheduler/filter). Motification by SMS/Cellphone or pager only.

ACES/002: $250 per month, with a one-time $250 set-up fee; up to 5 escalation tiers, each with up 5 recipients via SMS/text message, pager, e-mail, fax, and voice alerts. Access to the Interpage Scheduler is included, and alert messages can be filtered and scheduled so that only on-call or appropriate personnel are messaged to respond when an error condition or problem occurs.

ACES/003: $500 per month, with a one-time $500 set-up fee, offers similar functionality to the 002 plan above, but with up to 10 escalation tiers, each with up to 10 alert recipients. As in plan ACES/002, access to the web-based notification scheduler is also included.


Notifications/alerts to cellphones, pagers, voicemail, voice, fax and e-mail anywhere in the 50 US States, DC, or Canadian Provinces are included in the above plans. Additional per-use charges may apply when messaging outside of the US/Canada (except for email notifications, for which there are no additional charges), please contact Interpage for details.


To receive additional information about Interpage's Alert/Confirmation and Escalation Service, please contact us via:

Web-based Support/Inquiry Interface

Telephone: +1 (650) 331-3900

Interpage Contacts Page

We will be happy to answer any questions you may have concerning the IVR Test and our other telephone system test services.

Last modified 10/27/2021
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